Returns Policy for Trenton Shipley Oil Paintings
At Trenton Shipley Oil Paintings, we aim for complete customer satisfaction.
If for any reason you are not satisfied with your purchase, our returns policy is outlined below:
Return Eligibility
- Returns are accepted within 30 days of receiving your artwork.
- The artwork must be returned in its original condition and packaging to be eligible for a refund.
- Items that are damaged, altered, or not in their original condition may not be accepted for return.
Shipping and Commission Costs
- Original shipping costs are non-refundable.
- The return shipping costs are the responsibility of the sender.
- Commission costs for custom or commissioned pieces are non-refundable.
Return Process
- Contact Us: Before returning an item, please email us at info@trentonshipley.com with the following details:
- Your order details
- Reason for the return
- Approval: Once your return is approved, we will provide you with the return address and further instructions.
- Shipping: Package the artwork securely and ship it back to the provided address. We recommend using:
- A trackable shipping method
- Shipping insurance to ensure safe delivery.
- Refund: Once the returned artwork is received and inspected:
- A refund for the purchase price of the artwork will be issued.
- Refunds will exclude any commission costs and original shipping costs.
- Refunds will be processed to the original payment method within 30 days.
Additional Information
- Custom or commissioned pieces may not be eligible for return unless they arrive defective or damaged.
- Ensure all returns are securely packaged to prevent damage during transit.
If you have any questions about our returns policy, please contact us at info@trentonshipley.com
Thank you for your understanding and continued support of Trenton Shipley Oil Paintings!
We appreciate your business.